An Alarm Receiving Center (ARC) is a secure, 24-hour control room with trained experts which can receive and process alarm signals from remote sites. It is also known as a Central Monitoring Station (CMS).

Alarm Monitoring Software (called "ARC Software" here) is a system designed to receive alarm signals and to process those signals with a Standard Operating Procedure (SOP) for the operator.

Sur-Gard is a standard alarm protocol from Tyco. It is defined as an alarm uploading protocol, mainly used in the command center.


There are five ways to integrate ARC Software with Hikvision’s Alarm Panel, CCTV products etc.: DC09(SIA), Hik IP Receiver Pro, HikCentral Pro Plugin, HikCentral Pro OpenAPI, and HPNetSDK