An Alarm Receiving Center (ARC) is a secure, 24-hour control room with trained experts which can receive and process alarm signals from remote sites. It is also known as a Central Monitoring Station (CMS).

Alarm Monitoring Software (called "ARC Software" here) is a system designed to receive alarm signals and to process those signals with a Standard Operating Procedure (SOP) for the operator.

Sur-Gard is a standard alarm protocol from Tyco. It is defined as an alarm uploading protocol, mainly used in the command center.

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There are five ways to integrate ARC Software with Hikvision’s Alarm Panel, CCTV products etc.: DC09(SIA), Hik IP Receiver Pro, HikCentral Pro Plugin, HikCentral Pro OpenAPI, and HPNetSDK