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Immix – Integrating ARC through Hikvision's Hik-Partner Pro

Easily manage your Hikvision CCTV in Immix via Hik-Partner Pro

Solution Type: ARC (Alarm Receiving Center)
Targeted Industries: Healthcare | Education | Government Facilities | Data Centers | Manufacturing and Industrial | General
Hikvision Verified
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Solution Description

Immix provides software products that operate in your central station and consolidate a wide range of different security products into one simple operator interface. Immix addresses the issues of running a complex security operation, delivering services including Video Verification, Guard Tours, Video Detection and Response, Remote Access and Blended Services.


With Hik-Partner Pro (upgraded from Hik-ProConnect), systems integrators can easily enroll compatible Hikvision devices into the Immix software, providing transparency and control for alarm and video monitoring service providers. Device enrollment is a simple, 3-step process (of which the two first steps are usually completed beforehand). Once enrolled, alarm center operators can view the live feed and play back video, receive alarms/events, communicate by two-way audio, and control PTZ cameras. Alarms can be further processed in the Immix software which allows the operator to set up bespoke events to actions.

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User Benefits

  • No compromising network security – No port forwarding, no need to set up VPN tunnels
  • Easy network setup – if any at all – at customer site. Only a serial number is required, no password, username, IP addresses, etc.
  • Simple enrollment process with three steps – End-customers (Hik-Connect), select and authorize ARC (Installer), ARC enrollment (Installer via serial number)
  • Efficient visual alarm verification
  • Instant compatibility of all Hik-Partner Pro – Compatible Hikvision products in the Immix software

Key Features

  • View live feeds and play back video directly, receive events, communicate by two-way audio, and control PTZ cameras directly from within the Immix software interface.
  • Installation is quick and easy with Immix. Installers can easily choose and assign ARC companies that run Immix from the list in Hik-Partner Pro.
  • All Hik-Partner Pro-compatible CCTV devices are supported by Immix, and device features are automatically inherited for further processing.

Solution Architecture

Hikvision Product Compatibility



Thermal Camera




Hik-Partner Pro

Technical Details

Partner Product Name: Immix

Partner Product Version: .net 5 Core installed on Immix servers; .net 4.8 installed on Immix servers

Hikvision Product Models and Firmware Versions: / (NA)

Integration Protocol: Hik-Partner Pro OpenAPI (HPNetSDK)


Regions: Europe, North America

Languages: English, French, German, Spanish

About Immix Software Ltd

Immix is a global provider of software that improves the ability of commercial central stations and monitoring centers to manage and respond to security events as well as deliver a variety of video-centric managed services to customers. The software is deployed successfully across a wide array of environments servicing commercial, residential and enterprise markets. Immix supports the largest third-party product integration library in the industry, enabling ease of deployment and system administration for a broad spectrum of organizations across the globe. Immix® is UL Certified in the USA and BS8418 compliant in Europe. For more information, visit

Please contact us with any questions or if you are interested in this solution.